ITSM deals with the efficient resolution of IT issues and requests while ensuring that incidents or business interruptions do not occur or are kept at a minimum. It is also a common approach to creating, supporting, managing IT services. And one of the core practices of ITSM is incident management.
Data helps provide useful insights for modern governments. It is why cities now use data for social monitoring, community engagement, and improving the welfare of citizens.
Modern businesses place their customers’ experience as a high priority and are proactive in crafting the perfect Customer Experience Management (CEM or CXM) strategy. Effective CEM involves knowing a customer thoroughly, addressing their dynamic needs, fulfilling their expectations, ensuring that they are satisfied at every point of interaction with a company, and creating or upholding a company’s positive perception.
Modern e-commerce offers today’s customers increased convenience. Retailers can stay relevant in a saturated market by building more personalized customer experiences and conversations with customers. As various messaging apps have grown, integrating chatbots with them is surfacing as a retail trend.
Discount management is a critical part of margin maximization for a retailer. It explains why retailers have heavily invested in discount optimization technologies, which has proven that more granular and analytical approaches to discount pricing result in improving gross margins.
Modern, digital-first consumers are eager to save time and prefer multiple options at their fingertips while shopping online. Shopping at the local store is now a thing of the past. Grocery shopping continues its evolution from being social and interactive to choosing items and checking out with little to no contact with staff.